Order tracking thatnever goes silent
Branded delivery tracking for your store.
From checkout to delivery, we connect the dots and fill in the gaps when carrier tracking falls short.
Carrier tracking wasn't built for your customers.
Carriers move packages. But the moment a parcel leaves one network and enters another, tracking breaks down. Your customers are left refreshing a page that says nothing — and your support team pays the price.
Tracking goes silent for days
Between carrier scans, customers see nothing. Line-haul gaps, weekend lulls, and customs holds leave a blank page that breeds anxiety and erodes trust in your brand.
"Where is my order?" floods your inbox
WISMO tickets are the #1 support driver for most e-commerce teams. Every unanswered tracking gap turns into a ticket your team has to handle manually.
Your team firefights instead of selling
Support agents spend hours copy-pasting carrier pages and calming frustrated buyers. That's time not spent on upsells, retention, or the work that actually grows revenue.
Feels familiar?
Your support team
shouldn't be a tracking page.
WISMO tickets are the #1 reason customers contact support.
Your support team
shouldn't be a tracking page.
WISMO tickets are the #1 reason customers contact support.
One timelinecustomers trust.
Keep a single, reliable story running from purchase to doorstep. Customers hear from you before the first carrier scan and when networks fall silent. Even if you linehaul into a hub and scans lag for days, we bridge the gap so shoppers never wonder where their order is. Closing those gaps cuts WISMO tickets and gives your team back time for higher-impact work.
Today, 14:00 – 16:00
Order confirmed
Mar 1 · 09:14
Packed
Mar 2 · 13:05
Shipped
Mar 2 · 14:32
Arrived at hub
Mar 3 · 07:18
Out for delivery
Today · 09:00
Delivered
Before Dispatch
Track all stages of your pre-shipment process, from order confirmation to dispatch, ensuring customers are informed every step of the way.
During Line Haul
Don't let a lack of carrier scans leave your customers in the dark. Our AI fills in the gaps during line haul, so shoppers stay informed and loyal even when their order is in transit between hubs.
Through Delays
Don't let a lack of carrier scans leave your customers in the dark. We proactively keep the tracking page fresh with new estimated delivery dates and helpful information, so they stay informed even when their order is delayed.
Take control over the customer experience.
AI-powered updates keep the timeline complete by filling in blank periods between carrier events, so customers always see a clear status even when scans are delayed.
Merchants can write custom tracking messages for any stage, letting your team add branded context, proactive notes, and reassurance directly inside the tracking experience.
@customer Your shipment has encountered an unexpected transit disruption, we are reviewing it with the carrier and will update you shortly.
Why Tracklark beats
the alternatives
When the alternatives fell short, we needed a better option. So we built it.
| Pre-shipment tracking | Mixed | ||
|---|---|---|---|
| Line-haul tracking | |||
| Transit tracking | |||
| Multi-carrier tracking | |||
| AI-enhanced | |||
| Pay only for visits | |||
| Works with all platforms | |||
| No-code integration | |||
| Customizable tracking page | |||
| Tracking updates via email | Mixed | ||
| Price | Low | Free | High |
Launch in minutes, not weeks.
Paste the magic link in your email templates and go live - no plugins, APIs, or installs. Keep the flows your team already trusts while the link handles the heavy lifting.
Implementation timeline
1.
Add your brand visuals
Customize tracking page. Add your brand colors and styling to make it feel like an extension of your brand.
2.
Connect your carriers
Select the carriers you want to support and connect your accounts to start tracking shipments in real-time.
3.
Insert the magic link
Copy and paste the magic link into your email templates. Now your integration is done, no code, no API keys, no webhooks, no hassle.
Done.
Your setup is complete
Your customers will now receive real-time updates on their shipments, and you can manage everything from your dashboard. Sit back and watch the magic happen!
Only pay when customers engage.
We ingest a shipment only when a customer opens tracking, so dormant orders never count against your quota. You pay for genuine engagement—not for volume you never see.
Integrated with leading carriers.
We work with the world's top delivery carriers to provide reliable, end-to-end tracking. Don't see your carrier here? We can often integrate with your existing carrier setup, just ask.
Ready to stop answering
“where is my order?”
Set up in minutes, no code required. Start with our free plan and scale as you grow.